Editorial support, for serious teams A busy support desk that reads like a ledger.
Tickets, SLAs, and a widget front door — in one ledger-shaped workspace. Bilingual from day one.
- 17 min
- page → fix → ship
- 5,800
- tickets/day at peak
- ar-SA
- native, not translated
ticket #4821 · open · 3rd-party webhook IIFE bundle 1.2.21 broken · ↳ pinned 1.2.20 bulk reply · 312 mails · sent sla · 2h · auto-escalating ar→en handoff · agent reassigned per-seat invoice · period rebilled turnstile · public sales lead · landed ticket #4821 · open · 3rd-party webhook IIFE bundle 1.2.21 broken · ↳ pinned 1.2.20 bulk reply · 312 mails · sent sla · 2h · auto-escalating ar→en handoff · agent reassigned per-seat invoice · period rebilled turnstile · public sales lead · landed
Built in Riyadh. Used across the GCC.
- 99.9% Target uptime
- Audit-ready Security controls
- EN + AR Bilingual + RTL native
- /01 Tickets
A queue that reads like a column.
Status, priority, SLA, owner — every column tabular, every row scannable. Bulk actions without the dropdown maze.
→ - /02 Widget
Front-door support, drop-in.
A single script tag, RTL-aware, theme-aware, opens a real ticket conversation. No third-party iframe sprawl.
→ - /03 Customer portal
A portal that remembers.
Customers see every reply, every SLA, every ticket — without a second account. The same ledger, from their side.
→ - /04 SLAs
Targets that argue back.
Define response and resolution targets per category. Pause for waiting-on-customer. Breach alerts before, not after.
→ - /05 Views
List, board, table, timeline.
One dataset, four lenses. Save filtered slices per teammate. Switch view without losing your place.
→ - /06 Automations
When this, then that — auditable.
Trigger-condition-action rules in plain language, with a full audit log of every fire and every effect.
→ - /07 Extensions
SDKs the way they should be.
Typed, framework-agnostic, versioned on a CDN. The widget is the first; future SDKs land as listings.
→
One desk, three layers Agents get depth. Customers get clarity.
A ledger-shaped desk for agents, a widget that opens a real conversation, and a customer portal that remembers where you left off.
Agents Desk · ledger
- List · board · table · timeline.
- Bulk find-and-replace.
- Audit log on every ticket.
Widget One script tag
- A conversation, not a form.
- RTL-aware out of the box.
- CDN-pinned versions.
Customer portal Their ledger too
- Every request and reply in one place.
- SLA targets visible.
- No second account required.
When you are ready Open your first ticket before the coffee goes cold.
A workspace, five minutes, no credit card.
— Reqdesk · 2026